FAQ

***This page has been removed from the VDC due to the Verizon Apps shutdown. Feel free to browse our other development areasdevicesAPIs and Tools.***

VERIZON APPS SUNSET

***NOTE: Effective November 1st, 2012, the VDC no longer accepts new Verizon App submissions. Additionally, beginning December 2012, final billing to customers for all existing Subscriptions and In-App Purchase apps will occur, and all paid Subscriptions and In-App Purchase API apps will be removed from the catalog on November 1st, 2012. Customers will receive a final full month of use & access, before Verizon Apps begins its complete shutdown in January 2013.

For additional details, please review the Verizon Apps Notice and Verizon Apps Transition Timeline.***

FREQUENTLY ASKED QUESTIONS ( FAQ )
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DRM FAQs

Can a customer copy my application to an SD card and play it on another device?

In this scenario the app will not work. In fact, users who try to access an app on another user's device will be prompted to purchase the application (for devices with Verizon Apps) or will be prompted to download the Verizon Apps client (for those who do not have the client) then download the application legitimately.

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Legacy FAQs

Can I add a new price plan, plus keep my existing pricing option for an application that has already been submitted to Verizon Apps?

Yes. Simply use the Verizon Apps Edition Update process to submit your new subscription binary and keep the previous pricing option (i.e. one-time download), and select a new pricing option (i.e. monthly recurring).

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Can I replace an existing price plan with new pricing options?

Yes. Simply use the Verizon Apps Edition Update process to submit your new subscription binary and replace the old option with the new pricing option of your choice. The old price plan will continue to be honored for legacy customers but any new customers will only see the new price plan.

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Subscription App Usage FAQs

What is the outcome if a customer deletes the Verizon Apps client from a device?

If the Verizon Apps client has been deleted, the app will unsuccessfully look for the license, and the following error message will appear, "You need the Verizon Apps Client to run this app. Please download here." This is a standard part of the SDK that a developer must build for.

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What happens if a customer discontinues service, but continues to have the application on a device?

The user will be prompted to renew upon expiration of the subscription. Since service is discontinued, the application will no longer work on the device after the license anniversary date. If it is a one-time download, the application will stop working 60 days after the last anniversary date.

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What happens if a customer has service but loses network connectivity, will the application still work?

Subscription apps can work without a network connection except when the license has expired or if the license needs to be re-acquired on "Next Check Time". "Next Check Time" occurs every anniversary date for monthly subscription apps, and every 60 days for unlimited use app, and at the end of purchase period for time based subscription apps. If the license needs to be re-acquired on "Next Check Time" at a time when there is no network connectivity, the application will not work. An additional prompt to connect to the network will appear, as follows, "You do not have a network connection to renew your subscription. Please connect to continue."

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What is the flow for customers who transfer their ESN?

Subscriptions will be loaded seamlessly onto the new device. If the user does not download the application by the anniversary date, then the subscription is automatically cancelled. The user will never pay more than what was initially agreed to when the application was downloaded on the old device. A customer can always resta the subscription if desired.

In-App content licenses will be re-issued for the new device however it is the developer’s responsibility to check for In-App content existing on the device and if there is a valid license but no content, provide that content to the end user (via download or unlocking from within the app.

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What occurs when a subscription is cancelled?

The subscription is canceled effective immediately and the application is deleted from the device to conserve memory.

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If a subscription is 30 days and the user cancels after 15 days, is the balance refunded? Does Verizon Wireless allow prorating?

The customer will be get a message "You have X days remaining on the subscription, do you want to cancel?" If the customer selects "Yes" the subscription is cancelled immediately and the application is deleted from the device. Verizon Wireless does not support prorating subscription cancellations at this time.

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How is my subscription affected if a customer deletes an application?

Deleting an application does not cancel a subscription. There are two scenarios. 1) If the customer deletes the application from My Apps within Verizon Apps, then the customer will receive the following message: "This application has a subscription. You have X days remaining, If you want to delete this application, please cancel the subscription first by going to My Apps to cancel the subscriptions. Upon cancellation, the app will automatically be deleted from your device." 2) If the customer deletes the application from a location other than My Apps (ie. downloads folder, home screen, All Applications screen, etc.) then the customer will not see this warning screen.

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Can customers utilize subscription applications while roaming (e.g. Airplane Mode or Wi-Fi)?

Subscription apps can work while roaming and can continue to work without a network connection except when the license has expired or if the license needs to be re-acquired on "Next Check Time". "Next Check Time" occurs every anniversary date for monthly subscription apps, and every 60 days for unlimited use app, and at the end of purchase period for time based subscription apps. Note: If the license has expired, the application will not run.

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Do these price models apply to both prepaid and post-pay consumers?

All the price models apply to both post and pre-paid customers, except for monthly recurring subscriptions which are only available to post-pay customers.

In-app subscription will work as long as there are funds on the account.  In-App purchases will be debited. 

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Is there any limit to the number of price plans that can be presented to a customer?

There are no limits; selecting the number of price plans to be presented to a customer is at the developer's discretion. A developer could offer all price plans for a single application, if desired. However, developers should consider the user experience and revenue impact when making this determination.

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Preloaded Subscription FAQs

What is the customer experience for demo applications that are preloaded?

After a customer opens a demo application for the first time, the Verizon Apps client automatically opens with the new pricing options. This requires the developers to provide a complete application binary with the subscriptions SDK embedded. Since there will not be any license on the devices due to preload, the ODP will be invoked by the SDK and will take the user to purchase page on the first attempt to launch the application.

The customer can select an option, and the application is activated without a new download. Verizon Apps controls the timing of the demo. When the demo is complete, Verizon Apps will automatically open to the product details to present additional pricing options. Developers need to deep-link to the Verizon Apps product details page in order to ensure this experience.

If the preloaded binary is a demo version, link to invoke the ODP and launch to the item purchase page. In this case, the actual binary will have to be downloaded and will override the demo version.
If the preloaded binary is the full version but only running in demo mode, that version requires a link to invoke the ODP and launch the item purchase page. In this case, no new download is needed. The full version is unlocked for the subscriber to use the existing download.

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What is the customer experience for non-demo applications that are preloaded?

The customer can open the app for the first time, and Verizon Apps will automatically present the various pricing options. The customer can select a desired pricing option and the application will be activated without a new download.

Developers must deep-link to the Verizon Apps product details page to ensure this experience by embedding the Subscription SDK into their binaries.

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